Module 1 Front Office Service
Task 1 Room Reservation
Task 2 Check In
Task 3 Information Service
Task 4 Check Out
Task 5 Secretarial Service
Task 6 Dealing with Complaints
Module 2 Housekeeping Service
Task 1 Showing the Room
Task 2 Making up the Room
Task 3 Maintenance Service
Task 4 Laundry Service
Task 5 Miscellaneous Service
Task 6 Dealing with the Emergencies
Module3 Food and Beverage Service
Task 1 Booking a Table
Task 2 Seating the Guests
Task 3 Taking Orders
Task 4 Serving the Food
Task 5 Bar Service
Task 6 Room Service
Task 7 Dealing with Complaints
Module 4 Other Services
Task 1 Shopping Service
Task 2 Health and Recreation Service
Task 3 Ticket-booking Service
Task 4 Convention Service
Task 5 Compliments and Complaints
附录Ⅰ 参考答案
附录Ⅱ 《江苏省旅游饭店职业英语等级标准》考试词汇表
附录Ⅲ 江苏省饭店职业英语等级标准及命题要求(初级)
附录Ⅳ 江苏省饭店职业英语等级标准及命题要求(中级)
附录Ⅴ 江苏省饭店职业英语等级标准及命题要求( )
附录Ⅵ 江苏省饭店职业英语等级测试初级笔试(样卷)
附录Ⅶ 江苏省饭店职业英语等级测试初级口试(样卷)
附录Ⅷ 江苏省饭店职业英语等级测试中级笔试(样卷)
附录Ⅸ 江苏省饭店职业英语等级测试中级口试(样卷)
附录Ⅹ 饭店工作常用英语
参考文献
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