Unit 1 Recruitment
Part Ⅰ Warning-up
Part Ⅱ Skill Building
Part Ⅲ Focus on .Listening
Task 1 How Companies Recruit?
Task 2 Employment Opportunities for Graduates
Task3 The 7 C's
Part Ⅳ Research After Class
Evaluation Test
Unit 2 Staff Training and Development
Part Ⅰ Warning-up
Part Ⅱ Skill Building
Part Ⅲ Focus on Listening
Task 1 Job Orientation
Task 2 Partnership and Team Building
Task 3 Time to Move On?
Part Ⅳ Research After Class
Evaluation Test
Unit 3 Customer Satisfaction
Part Ⅰ Warming-up
Part Ⅱ Skill Building
Part Ⅲ Focus on Listening
Task 1 How to Satisfy a Customer
Task 2 Customer Satisfaction Is Public Relations
Task 3 Satisfaction Service Delivery
Part Ⅳ Research After Class
Evaluation Test
Unit 4 E-business and Privacy Protection
Part Ⅰ Warming-up
Part Ⅱ Skill Building
Part Ⅲ Focus on Listening
Task 1 The Development of E-business
Task 2 Data Protection and Online Privacy
Task 3 The Difference Between and Alibaba's Business Models
Part Ⅳ Research After Class
Evaluation Test
Unit 5 Research and Development
Part Ⅰ Warming-up
Part Ⅱ Skill Building
Part Ⅲ Focus on Listening
Task 1 What Is Research and Development (R&D) in Business Field?
Task 2 Speed in New Product Development--A Personal Experience
Task 3 Research and Development (R&D) Expenses
Part Ⅳ Research After Class
Evaluation Test
Unit 6 0utsourcing and Offshoring
Part Ⅰ Warming-up
Part Ⅱ Skill Building
Part Ⅲ Focus on Listening
Task 1 Outsourcing: Pros and Cons
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