[正版新书]社会心理服务职业技能 许新赞,赵杰 主编 清华大学出版社 心理学;社会服务

《社会心理服务职业技能：基础理论与实践方法》丛书由清华大学心理教授彭凯平、樊富珉及北京师范大学心理教授许燕联袂主编，汇聚了国内心理学专家的智慧与经验，系统介绍了社会心理服务的基础理论与实践方法，旨在培养社会心理服务专业人才，打造全民健康心态，构造社会幸福基石。

本书作为丛书初级分册，内容系统全面，涵盖心理健康科普宣教、心理问题识别与评估、伦理规范与专业关系建立三大核心模块。心理健康科普宣教详细介绍了如何设计合规有效的宣教方案，包括资料收集、方案编制、活动实施和效果评估等环节。学习者不仅能掌握政策法规要求，还能学会针对不同受众特点开展有针对性的心理健康教育活动。心理问题识别与评估模块则重点讲解了心理健康特征、常见心理问题表现以及家庭社区冲突调解方法，帮助基层工作者初步判断心理问题并提供适当转介。伦理认知与专业关系建立强调在不违背专业伦理和保密原则的前提下开展工作，通过专业语言和态度建立信任关系。

本书结合理论学习与实操练习，采用案例教学、角色扮演、个人或小组评估、习题演练等互动方式，将抽象理论转化为实用技能，帮助学习者快速掌握专业技能，适合社区工作者、基层医务人员等入门学习者。内容紧扣国家社会心理服务体系建设要求，可填补专业培训空白，助力社会培养基础服务人才。通过系统学习，学员不仅能掌握扎实的专业知识，还能在实际工作中创造性地运用，为构建和谐社会心理环境贡献力量。

丛书主编：

彭凯平：清华大学心理与认知科学系教授，清华大学全球产业研究院院长，清华大学社会科学学院原院长，清华大学心理学系首任系主任。从事积极心理学、社会心理学、文化心理学行为经济、领导决策等领域的研究。共发表四百多篇学术期刊论文,论文引用量两万六千余次，常年入选爱思唯尔“中国高被引学者心理学家榜单”，并出版《生活中的情绪心理学:来自内心深处的福流》《吾心可鉴:澎湃的福流》《吾心可鉴:跨文化沟通》《心理测验原理与实践》《心理学与中国发展》《清华积极心理学十六讲》《活出心花怒放的人生》《幸福的种子:我的心理学入门书》《孩子的品格》等多部中英文著作。2023年荣获清华大学新百年教学成就奖。

樊富珉：清华大学心理学教授(荣休)。现任北京师范大学心理学部临床与咨询心理学院院长，博士生导师。教育部普通高校大学生心理健康教育专家指导委员会委员，中国心理卫生协会常务理事，中国心理学会积极心理学专业委员会副主任委员。出版《咨询心理学》《团体心理咨询》《团体心理辅导》《心理危机援助热线实务》《大学生心理健康十六讲》等四十余部专著与教材。

许燕：北京师范大学心理学部二级教授，博士生导师，心理学博士。现任中国社会心理学会常务理事、人格心理学专业委员会主任等多个学会要职。曾任北师大校党委常委、心理学院院长、中国社会心理学会会长等领导职位。研究聚焦人格与社会心理学等领域，主题涵盖社会善治、心理健康等多个方面。发表中英文核心期刊论文三百余篇，出版著作三十余部。

许新赞，长沙民政职业技术学院心理咨询系系主任，副教授，国家二级心理咨询师及考评员，湖南省心理咨询师、婚姻家庭咨询师命题专家。湖南省社会心理学会理事、湖南省心理学会理事，湖南省健康管理学会学生健康管理专业委员会副主任委员。主讲咨询心理学、团体心理咨询、心理测量、临床心理诊断等课程。主持省部级课题5项，在国家级省级刊物公开发表论文20多篇。

培养社会心理服务专业人才，打造全民健康心态，构筑幸福社会基石。彭凯平、樊富珉、许燕联袂主编社会心理服务职业技能教材丛书

领域一 科普宣教 

任务一 资料准备 / 3 

一、任务信息···················································································3 

（一）任务导入 ······························································································ 3 

（二）任务要求 ······························································································ 3 

二、任务实施···················································································3 

（一）宣教途径/方式设计 ················································································· 4 

（二）制订宣教方案 ·······················································································22 

三、任务总结················································································· 38 

习题····························································································· 39 

任务二 宣教实施 / 41 

一、任务信息················································································· 41 

（一）任务导入 ·····························································································41 

（二）任务要求 ·····························································································41 

二、任务实施················································································· 41 

（一）宣教活动准备 ·······················································································42 

（二）宣教活动实施 ·······················································································47 

三、任务总结················································································· 56 

习题····························································································· 57

任务三 效果评估 / 59 

一、任务信息················································································· 59 

（一）任务导入 ·····························································································59 

（二）任务要求 ·····························································································59 

二、任务实施················································································· 59 

（一）宣教后期数据收集 ·················································································60 

（二）宣教效果评估 ·······················································································71 

三、任务总结················································································· 74 

习题····························································································· 75 

领域二 问题识别 

任务四 心理问题识别与评估 / 79 

一、任务信息················································································· 79 

（一）任务导入 ·····························································································79 

（二）任务要求 ·····························································································79 

二、任务实施················································································· 79 

（一）心理问题识别与评估 ··············································································80 

（二）心理健康评估的流程 ··············································································84 

三、任务总结················································································· 97 

习题····························································································· 98 

任务五 家庭/社区一般冲突识别 / 100 

一、任务信息··············································································· 100 

（一）任务导入 ··························································································· 100 

（二）任务要求 ·························································································· 100

二、任务实施··············································································· 100 

（一）家庭/社区一般冲突信息收集和识别 ························································· 101 

（二）家庭/社区一般冲突问题解决 ·································································· 115 

三、任务总结··············································································· 123 

习题··························································································· 124 

任务六 社会心理调研 / 126 

一、任务信息··············································································· 126 

（一）任务导入 ··························································································· 126 

（二） 任务要求 ·························································································· 126 

二、任务实施··············································································· 126 

（一） 社会心理调研方法 ·············································································· 127 

（二）分析调研数据、制作统计图表 ································································ 134 

（三）撰写社会心理调研报告 ········································································· 136 

三、任务总结··············································································· 140 

习题··························································································· 141 

领域三 伦理认知与专业关系建立 

任务七 伦理认知 / 145 

一、任务信息··············································································· 145 

（一）任务导入 ··························································································· 145 

（二）任务要求 ··························································································· 145 

二、任务实施··············································································· 145 

（一）伦理基本认知 ····················································································· 146 

（二）保密原则 ··························································································· 154 

三、任务总结··············································································· 158 

习题··························································································· 159

任务八 专业关系建立 / 161 

一、任务信息··············································································· 161 

（一）任务导入 ··························································································· 161 

（二）任务要求 ··························································································· 161 

二、任务实施··············································································· 161 

（一）接待准备 ··························································································· 162 

（二）专业关系建立 ····················································································· 173 

三、任务总结··············································································· 186 

习题··························································································· 187 

任务九 沟通技术 / 189 

一、任务信息··············································································· 189 

（一）任务导入 ··························································································· 189 

（二）任务要求 ··························································································· 189 

二、任务实施··············································································· 189 

（一）有效沟通的主要内容 ············································································ 190 

（二）沟通技术实施 ····················································································· 199 

三、任务总结··············································································· 214 

习题··························································································· 215 

参考文献 / 217 

习题参考答案 / 225 

跋 / 235