Contents 目录
使用说明 .......................................................8
Chapter 1 一般商务
商务调研
01 调研 .......................................................12
02 调查结果 ................................................18
03 营销策略 ................................................24
维护客户
04 拓展客户 ................................................31
05 机场迎接 ................................................37
06 实地参观 ................................................43
07 观看货样 ................................................50
商务会餐
08 宴请客户 ................................................57
09 表示感谢 ................................................63
10 用餐礼仪 ................................................69
Chapter 2 外贸业务
外贸流程
11 询盘 .......................................................77
12 报价 .......................................................83
13 议价 .......................................................89
14 订购 .......................................................95
15 下订单 .................................................101
16 付款 .....................................................107
17 包装 .....................................................113
18 运输 .....................................................119
签订合同
19 洽谈 .....................................................126
20 合同细则 ..............................................132
21 签约 .....................................................138
保险、索赔与纠纷
22 保险业务 ..............................................145
23 购买保险 ..............................................151
24 投诉与索赔 ...........................................157
25 赔偿 .....................................................163
Chapter 3 秘书助理英语
接待来客
26 预约来访 ..............................................171
27 接待来客 ..............................................177
28 送别来客 ..............................................183
日程安排
29 日程安排 ..............................................190
30 会议安排 ..............................................196
31 会议记录 ..............................................202
Chapter 4 银行英语
一般业务
32 接待客户 ..............................................210
33 开户 .....................................................216
34 存取款 .................................................222
35 汇款 .....................................................228
36 挂失与销户 ...........................................234
37 银行卡 .................................................240
其他业务
38 外汇兑换 ..............................................247
39 支票 .....................................................253
40 零钱兑换 ..............................................259
Chapter 5 宾馆服务员
前台服务
41 预订客房 ..............................................267
42 接待房客 ..............................................273
43 客人投诉 ..............................................279
44 结账退房 ..............................................285
客房服务
45 洗衣 .....................................................292
46 打扫 .....................................................298
47 送餐 .....................................................304
48 叫醒 .....................................................310
49 设施维修 ..............................................316
Chapter 6 售货员
接待顾客
50 招揽 .....................................................324
51 推销 .....................................................330
52 售后 .....................................................336
服务类别
53 服装 .....................................................343
54 鞋帽 .....................................................349
55 化妆品 .................................................355
56 食品 .....................................................361
57 电器 .....................................................367
58 珠宝 ...................................
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