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醉染图书酒店英语口译9787313124753
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Chapter 1 Room Reservation
Section 1.Shadow Reaig
Situation 1:Job Description for Reservation Agent
Situation 2:Group Reservation
Section 2.Sight Interpreting
Situation 1:An FIT Room Reservation
Situation 2:A Walk.in Room Reservation
Section 3.Live I nterpreting
Situation 1:Amending the Room Reservation
Situation 2:Dealing with a Reservation Mix-up
Chapter 2 The Bellman and Concierge Service
Section 1.Shadow Reaig
Situation 1:Meeting the Guest at the Airport
Situation 2:Meeting the Guest at the Railway Station
Section 2.Sight Interpreting
Situation 1:Showing Guests to the Room
Situation 2:Ordering a Taxi,
Section 3.Live Interpreting
Situation 1:Booking Flight Tickets
Situation 2:Booking Acrobatics Tickets
Chapter 3 Check-in Service
Section 1.Shadow Reaig
Situation 1:Check-In Process—FIT Check-in
Situation 2:Checking in for Booked Rooms,
Section 2.Sight Interpreting
Situation 1:Checking in for Walk.in Guests
Situation 2:Checking in for a Group,
Section 3.Livc Interpreting
Situation 1:Checking in for the Handicapped
Situation 2:Dealing with Check.in Disputes
Chapter 4 Services at the Reception Desk
Section 1.Shadow Reaig
Situation 1:Changing the Room
Situation 2:Nshows
Section 2.Sight Interpreting
Situation 1:Asking for Extension
Situation 2:Leaving a Message for the Guest
Section 3.Live Interpreting
Situation 1:Leaving a Message for Visitors
Situation 2:Taking Messages
Chapter 5 Services in Guest Rooms
Section 1.Shadow Reaig
Situation 1:Housekeeping Oraio
Situation 2:Introducing Facilities in Guest Rooms
Section 2.Sight Interpreting
Situation 1:Regular Cleaning Service
Situation 2:Turn.down Service
Section 3.Live Interpreting
Situation 1:Finding a Babysitter
Situation 2:Facilities for the Handicapped
Chapter 6 Restaurant Service
Section 1.Shadow Reaig
Situation l:Introduction to Types of Food Service
Situation 2:Catering for a Three-day Seminar
Section 2.Sight Interpreting
Situation 1:Seating Guests
Situation 2:Taking Chinese Food Orders
Situation 3:Taking a Western Food Orders
Section 3.Live Interpreting
Situation 1:Taking Dessert Orders
Situation 2:Serving Dishes to Individuals
Chapter 7 Beverage Service
Section 1.Shadow Reaig
Situation 1:Beverage Service Guidelines
Situation 2:Lounge/Bar Service
Section 2.Sight Interpreting
Situation 1:Serving Wine to Individuals
Situation 2:Alcoholic Beverages
Section 3.Live Interpreting
Situation 1:Soft Drinks
Situation 2:Tending at the Bar
Chapter 8 Checking Out
Section 1.Shadow Reaig
Situation 1:Foreign Exchange Service
Situation 2:Exchanging Foreign Currencies
Section 2.Sight Interpreting
Situation 1:Paying in Cash
Situation 2:Paying with Credit Cards
Section 3.Live Interpreting
Situation 1:Paying with Travelers Checks
Situation 2:Explaining the Bill
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