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醉染图书职业通识英语综合教程9787518418640
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Chapter One
Professional’ Duty
Uni1 rfesionals’ Responsibilities
Warming up
Listening
Speaking
Reading Practice
Text AThe Responsibilities of Office Professionals
Text BExecuting the Company’s Rules
Writing
Grammar Lab
Intercultural Reading
Unit 2 Job Hunting and Interview
Warming up
Listening
Speaking
Reading Practice
Text AHunting Job with Advanced Technology
Text BGetting Ready for an Interview
Writing
Grammar Lab
Intercultural Reading
Chapter Two
Daily Routine
Unit 3 Meeting
Warming up
Listening
Speaking
Reading Practice
Text AHow to Hold a Business Meeting
Text BBusiness Meeting Etiquette
Writing
Grammar Lab
Intercultural Reading
Unit 4 Office Automation
Warming up
Listening
Speaking
Reading Practice
Text AA Guide to Working from Home
Text BHow OA Devices Work in an Office
Writing
Grammar Lab
Intercultural Reading
Unit 5 Making a Reservation
Warming up
Listening
Speaking
Reading Practice
Text AHow to Make a Hotel Reservation
Text BThe Art of Telephone Use
Writing
Grammar Lab
Intercultural Reading
Chapter Three
Superiors’ Affair
Unit 6 Workin Sheule
Warming up
Listening
Speaking
Reading Practice
Text AWorking with the Supervisor
Text BHow to Plan Time for Efficient Work
Writing
Grammar Lab
Intercultural Reading
Unit 7 Arrangement
Warming up
Listening
Speaking
Reading Practice
Text AHow to Make a Business Appointment
Text BAdvanced Appointment Methods
Writing
Grammar Lab
Intercultural Reading
Chapter Four
Customers’Affair
Unit 8 Receiving Customers
Warming up
Listening
Speaking
Reading Practice
Text AWelcoming Clients
Text BDebrett’s So Etiquette Advice
Writing
Grammar Lab
Intercultural Reading
Unit 9 Customer Service
Warming up
Listening
Speaking
Reading Practice
Text ACollecting Feedback: A Source to High lity Service
Text BWarranty Policy for HUAWEI Smarhne
Writing
Grammar Lab
Intercultural Reading
Unit 10 Dealing with Complaints
Warming up
Listening
Speaking
Reading Practice
Text ASettling Complaints
Text BHandlingComplaint Policy
Writing
Grammar Lab
Intercultural Reading
Reference
黄奕云,广东轻工职业技术学院应用外语学院副教授,主要研究方向:英语语言学,英语教育语言学,二语习得,靠前商务管理,跨文化交际。从事高职英语教学17年,教学经验丰富,教学方法多样,教学突出,主持广东省哲学社会规划课题1项;主持英语教指委教改课题1项,主持轻工职教集团课题1项;主持校级社科与教改课题5个。
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