前言…………………………………………………………………1
UNIT 1 Making and Answering Telephone
接打电话………………………………………1
1.1 Answering an Acquaintance’s Phone 接听熟人电话………………………1
1.2 Answering a Stranger’s Phone 接听陌生人电话…………………………………………2
1.3 Call Transferring 转接电话…………………………………………………4
1.4 Answering the Phone for Your Boss 上司不在或为上司挡驾的电话………………5
1.5 Leaving and Taking Messages 电话留言和记录……………………8
1.6 When the Telephone Line is Busy 电话占线………………………………………………14
1.7 Handling Calls of Wrong Numbers 接到拨错的电话和拨错电话后………………………15
1.8 International Telephone 国际电话………………………………………………18
1.9 Making and Answering Telephone Calls by a Secretary 秘书如何接打电话………………28
UNIT 2 Reception
接待…………………………………………………35
2.1 Making Appointments 安排约见………………………………………………35
2.2 Changing an Appointment 改变约见………………………………………………39
. Receiving Visitors with an Appointment 接待有约而来者…………………………42
2.4 Receiving Visitors without an Appointment 接待无约而来者…………………45
2.5 How to Make Visitors Wait 请来客等候……………………………………………51
2.6 Declining Visitors for Your Boss 挡驾……………………………………………………54
2.7 Reception Timetable 接待表…………………………………………………56
2.8 How to Receive Visitors 如何接待来客…………………………………………58
2.9 How to Make Appointments 如何安排约见…………………………………………61
UNIT 3 Arrangin Sheules and Business Trips for Your Boss
上司工作日程和商务旅行安排……………66
3.1 Arrangin Sheules 工作日程安排…………………………………………66
3.2 Arranging Business Trips 商务旅行安排…………………………………………69
3.3 Booking Airplane Tickets 预订机票………………………………………………73
3.4 Enquiring about Railway Tickets 询问火车票……………………………………………80
3.5 Booking Hotel Rooms 预订宾馆房间…………………………………………81
3.6 On the Journey 旅途中…………………………………………………90
3.7 Appreciation Letters 感谢函…………………………………………………96
4.1 Meeting Announcements 会议通知………………………………………………98
4.2 Meetin Sheules 会议日程表……………………………………………103
UNIT 4 Arranging Meetings
安排会议……………………………………………98
4.3 Useful English Words in Conference 会议服务中常用英语………………………106
4.4 Meeting Minutes 会议记录………………………………………………108
4.5 How to Prepare an Agenda 如何制定议程…………………………………………113
UNIT 5 Secretarial Work in Conference and Ehtion
会展中的秘书工作…………………………………118
5.1 The Secretarial Work Before the Meeting 会展前的秘书工作………………118
5.2 Communication and Coordination in the Ehtion 会展中的沟通与协调………120
UNIT 6 Mails， Telexes and Faxes
处理邮件和电传、传真………………………………138
6.1 Registration of Incoming Mails 收到邮件登记…………………………………………138
6.2 Registration of Expected Mails 将要收到邮件登记……………………………………139
6.3 Preparing Mail Digest 邮件摘要………………………………………………140
6.4 Forwarding of Mails 邮件转送………………………………………………141
6.5 Mail Routing Slip 邮件传阅………………………………………………142
6.6 Telexes 电传……………………………………………………143
6.7 Faxes 传真……………………………………………………154
6.8 How to Deal with Incoming Mails 如何处理收到的邮件…………………………………155
UNIT 7 How to Write English Letters
英文信函的写法……………………………………160
7.1 An Example 普通英文信函举例……………………………………160
7.2 The structure of an English Letter 普通英文信函的结构…………………………………161
7.3 Business Letters 英文商务信函…………………………………………167
7.4 Format of English Letters 英文信函的格式………………………………………171
7.5 The Envelope 英文信封的写法………………………………………175
UNIT 8 Etiquette in Social Occasions
社交礼仪……………………………………………179
8.1 Meeting the Office Staff 与办公室同事打招呼…………………………………179
8.2 Etiqutte in Visiting and Reception 拜访与接待礼仪………………………………………187
8.3 Etiqutte in Banquet 宴请的礼仪……………………………………………194
8.4 The Relationship Between Etiquette and Secretarial Work 礼仪与秘书工作的关系……198
8.5 The Principle in the Implementation of Etiquette 礼仪施行的原则…………………202
UNIT 9 Letters in Socialization
常用社交类英文信…………………………………210
9.1 Invitations and Replies 邀请与答复……………………………………………210
9.2 Appreciation Letters 感谢信…………………………………………………215
9.3 Congratulation Letters 贺信……………………………………………………217
9.4 Condolence Letters 慰问信…………………………………………………219
UNIT 10 Business Letters （Ⅰ）
商务信函（一）………………………………………222
10.1 Enquiry and Offer 询价和报价信…………………………………………222
10.2 Order 订购信…………………………………………………228
10.3 Shipment 装运……………………………………………………1
10.4 Payment 付款信函………………………………………………4
UNIT 11 Business Letters （Ⅱ）
商务信函（二）………………………………………244
11.1 Trade Contract 贸易合同………………………………………………244
11.2 Claims 索赔……………………………………………………251
11.3 Settlement of Claims 理赔……………………………………………………255
UNIT 12 The Usage of New Media in Secretarial Work
新媒体在秘书工作中的应用……………………………………………260
12.1 A Survery by New Media 通过新媒体做调查……………………………………260
12.2 Made a Vote on Weibo 通过微博投票…………………………………………261
1. Perfecting Related Content of WeChat Public Number for the Company 完善企业公众号的相关内容……………………262
12.4 Contacted Mary Working in the Poll Company 联系投票链接公司联系人………263
12.5 Sorting Files 整理文件………………………………………………265
UNIT 13 Application for an Secretarial Job
如何应聘涉外秘书职位……………………276
13.1 Writing Application Letters 写应聘信………………………………………………276
13.2 Writing a Resume 写简历…………………………………………………284
13.3 Job Interview Skills 求职面试技巧…………………………………………290
13.4 Interview Dialogues 面试对话………………………………………………298
13.5 Testing One’s Skills 技能测试………………………………………………308
13.6 After the Interview 面试后…………………………………………………311
13.7 How to Prepare for an Interview 如何为面试作准备……………………………………313
参考文献…………………………………………………………319
BOOKAUTHOR
MEDIUMCRITICISM
本书介绍了涉外秘书常用的职业英语，如接听电话、接待来访，安排上司工作日程和商务旅行、处理邮件、筹办会议、拟写社交书信、贸易信函、经济合同、应聘面试等，内容丰富、生动、具体和实用，帮读者由浅入深地训练听、说、读、写、译的能力。
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