Unit 1 Careers in Hospitality Industry I Reading: The Hospitality Industry II Warm Up: Workplaces in Hospitality Industry III Career Planning IV Writing: Resume V Learning More Unit 2 Travel Agent I Reading: Travel Agency and Travel Agent II Warm Up: Procedure of Travellnquiry II ialogues IV Listening V Speaking VI Writing: Reply to Inquiry Email VII Learning More Unit 3 Meeting Guests I Reading: On the Way to the Hotel II Warm Up: Traveling Abroad II ialogues IV Listening V Speaking VI Writing: Welcome Speech VII Leanung More Unit 4 I Receptionist I Reading: Receptionist job Description II Warm Up: Types of Hotels II ialogues IV Listening V Speaking VI Writing: Letter of Confirmation VII Leanung More Unit 5 I Concierge I Reading: Concierge Job Description II Warm Up: Jobs ofa Concierge II ialogues IV Listening V Speaking VI Writing: A Reply to a Complaint Letter VII Learning More Unit 6 I Housekeeper I Reading: Housekeeper job Description II Warm Up: Room Facilities II ialogues IV Listening V Speaking …… Unit 7 One Button Service Unit 8 HosndHstess Unit 9 Waiter and Waitress Unit 10 Bartender Unit 11 Tour Guide 1 On the Way to the Attraction Unit 12 Tour Guide 2 In the Scenic Spot Unit 13 Tourist Shopping Unit 14 Entertainment Unit 15 Health Care Unit 16 Farewell References