Preface Chapter One Guidance for English-speaking Tour-guide Certification Test英语导游应试指南 Unit 1 全国导游人员资格英语导游概述 Unit 2 英语导游应试指南——以广东为例 Chapter Two Practical Skills&Working Procedures for Tour Guiding导游技能与工作流程 Part 1 Practical Skills&Service Regulations for a Tour Guide导游的服务规范和技能uu Unit 1 What Is a Tour Guide and Its Job Description导游及其工作职能 Unit 2 Practical Skills&Service Regulations带团服务规范和技能 Unit 3 An English—speaking Tour Guide Still Needs to Know英语导游业务技能 Part 2 Working Procedures in Practice:Background&Samples英语导游工作流程与实践操作 Unit 1 Meeting the Guests 接团 Unit 2 0n the way to the Hotel去酒店路上 Unit 3 At the Hotel在酒店 …… Chapter Three 全国导游基础文化知识 Chapter Four 地方导游基础知识——以广东为个案 References