正版新书]客房服务技能实训张志佳,王利荣 著9787111683544

前言二维码索引绪论 .....................................................................................................................1项目一  客房用品管理训练 .............................................................................5任务  工作车用品配备训练 .........................................................................8项目二  客房清扫服务训练 ...........................................................................11任务一  走客房清扫训练 ...........................................................................21任务二  住客房清扫训练 ...........................................................................25任务三  空房清扫训练 ...............................................................................28项目三  铺床训练 ...........................................................................................33任务一  西式铺床法训练 ...........................................................................36任务二  中式铺床法训练 ...........................................................................40项目四  卫生间清扫服务训练 .......................................................................45任务  卫生间清扫训练 ...............................................................................49项目五  公共区域与其他清洁服务训练 .......................................................55任务一  客用洗手间清洁保养训练 ...........................................................61任务二  铜器清洁保养训练 .......................................................................64任务三  日常地毯清洁保养训练 ...............................................................66任务四  大堂清洁训练 ...............................................................................68任务五  大理石地面清洁训练 ...................................................................71任务六  玻璃、镜面清洁训练 ...................................................................74项目六  布件房与洗衣房管理训练 ...............................................................77任务一  布件房的管理训练 .......................................................................81任务二  洗衣房的管理训练 .......................................................................84项目七  客房接待服务训练......................................................................89任务一  迎送服务训练 .........................................................................99任务二  洗衣服务训练 .......................................................................102任务三  夜床服务训练 .......................................................................105任务四  小酒吧服务训练 ...................................................................108任务五  行政楼层服务训练 ................................................................110任务六  会议服务训练 ........................................................................115项目八  客房设备管理训练....................................................................123任务  客房设备保修训练 ...................................................................128项目九  客房安全管理训练....................................................................133任务一  钥匙的领取、使用与管理 ...................................................142任务二  防火工作训练 .......................................................................145任务三  防盗工作训练 .......................................................................150任务四  紧急情况处理训练 ...............................................................154任务五  公共卫生防疫工作训练 .......................................................172参考文献....................................................................................................179