正版新书]饭店英语本社9787503229442

初级
　单元　打招呼及送行
　第二单元　询问公共场所
　第三单元　请客人等候以及提供帮
　第四单元　打电话
　第五单元　祝贺及感谢
　第六单元　要求及投诉
　第七单元　同情与关心
　第八单元　爱好与满意
　第九单元　前厅
　第十单元　房务
　十单元　餐饮
　第十二单元　在银行
　　部分　银行开户
　　第二部分　询问存款
　　第三部分　询问储蓄
　　第四部分　要求兑换钱
　第十三单元　在海关
　　部分　在海关
　　第二部分　有东西要报关　　第三部分　为电脑缴税
　　第四部分　海关手续
　第十四单元　在邮局
　　部分　寄信
　　第二部分　寄信
　　第三部分　寄包裹
　　第四部分　寄钱
　第十五单元　在医院
　　部分　看医生
　　第二部分　犯胃病
　　第三部分　与医生约诊
　　第四部分　买药
　第十六单元　旅行
　　部分　在飞机上
　　第二部分　乘火车旅行
　　第三部分　乘公共汽车旅行
　　第四部分　乘出租汽车
　第十七单元　电信
　　部分　打长途电话
　　第二部分　国际互联网
　　第三部分　谈论电信
　　第四部分　商务
　初级英语试卷
中级
　Front Office
　　Unit One At the Airport
　　　Part One Meeting the Guest
　　　Part Two Recognizing a Tour Group
　　　Part Three A Brief Welcome Speech
　　Unit Two Room Reservations
　　　Part One Accepting Reservations
　　　Part Two Fully Booked
　　　Part Three Canceling a Reservation
　　Unit Three Bellman
　　　Part One Greeting a Guest on Arrival
　　　Part Two Introducing Hotel Facilities
　　　Part Three Baggage Delivery
　　　Part Four Hiring a Taxi
　　Unit Four Reception and Check-in
　　　Part One Checking in a Guest with Reservation
　　　Part Two Checking in a Walk-in Guest
　　　Part Three Changing a Room
　　　Part Four Extending the Stay
　　Unit Five At the Information Desk
　　　Part One Askingthe Way
　　　Part Two Arranging a TourBus
　　　Part Three City Tour
　　　Part Four Leaving a Message
　　Unit Six Sales Promotions
　　　Part One Talking about Hotel Reservations
　　　Part Two Negotiating on Terms.
　　　Part Three Persuasive Talks
　　Unit Seven Public Relations
　　　Part One Soliciting Comments and Suggestions
　　　Part Two Arranging a News Conference
　　　Part Three Invitation and Replies
　　Unit Eight Front Cashier
　　　Part One Checking Out
　　　Part Two A Miscalculation
　　　Part Three Foreign Currency Exchange
　　Unit Nine Business Center
　　　Part One Booking Air Tickets
　　　Part Two Sending a Fax
　　　Part Three Sending E - mails
　　　Part Four Explaining Time Differences
　　　Part Five Asking for An Interpreter
　　Unit Ten Operator
　　　Part One A Call from Outside
　　　Part Two Making a Collect Call
　　　Part Three Wake - up Call Service
　Housekeeping
　　Unit Eleven Floor Attendant
　　　Part One Showing a Guest to the Room
　　　Part Two Explaining Room Facilities
　　　Part Three Valuables Deposit
　　Unit Twelve Chamber Service
　　　Part One Making up the Room
　　　Part Two The Turn - clown Service
　　　Part Three Bringing Something on Request
　　Unit Thirteen Laundry Service
　　　Part One Demanding Laundry Service
　　　Part Two Special Instructions
　　　Part Three Suggesting Express Laundry Service
　　Unit Fourteen Miscellaneous Services
　　　Part One Shopping for Guests
　　　Part Two Baby - sitting Service
　　　Part Three Room Service
　　　Part Four Repairing the TV Set
　　Unit Fifteen Dealing with Emergencies
　　　Part One Guest Injured
　　　Part Two A Sick Guest
　　　Part Three A Small Fire
　Food & Beverage
　　Unit Sixteen Reservations
　　　Part One Booking Seats
　　　Part Two Banquet Reservations
　　　Part Three Reserving a Meeting Room
　　Unit Seventeen Seating Guests
　　　Part One Seating the Guest without a Reservation
　　　Part Two Seating the Guest with a Reservation
　　Unit Eighteen Chinese Food Service
　　　Part One Chinese Food
　　　Part Two Chinese Restaurant Service
　　　Part Three Ordering Drinks
　　　Part Four Serving the Dishes
　　Unit Nineteen In the Coffee Shop
　　　Part One At Dinner Time
　　　Part Two A Buffet Breakfast
　　　Part Three A Continental Breakfast
　　　Part Four An American Breakfast
　　Unit Twenty At the Bar
　　　Part One Chinese Liquors and Wines
　　　Part Two Mixing Cocktail
　　Unit Twenty - one Room Service
　　　Part One Ordering Room Service
　　　Part Two Sending the Room Service Order
　　Unit Twenty -two Ways of Paying
　　　Part One Signing the Bill
　　　Part Two Paying by Credit Card.
　　　Part Three Explaining the Bill
　　　Part Four Explaining the Credit Limit
　　Unit Twenty-three Guest Complaints
　　　Part One Changing a Dish
　　　Part Two Complaining about the Dishes
　　Unit Twenty- four A Birthday Party
　Shopping
　　Unit Twenty -five At the Textile and Knitwear Counter
　　　Part One Buying Chinese Silk Fabrics
　　　Part Two Buying T- shirts
　　　Part Three Fashion
　　Unit Twenty -six At the Jewelry and Crafts Counter
　　　Part One Recommending Traditional Chinese Crafts
　　　Part Two Jewelry
　　　Part Three Recommending Typical Chinese Toys
　　Unit Twenty- seven At the Medicine and Foodstuff Department
　　　Part One Chinese Tea
　　　Part Two Chinese Medicine and Tonics
　　　Part Three Chinese Local Flavor Food
　　Unit Twenty - eight At the Chinese Arts and Stationery Department
Part One Chinese Seal Cutting, Calligraphy and Paintings
　　　Part Two The Four Treasures of Study
　　　Part Three Packaging and Shipping
　Health and Recreation
　　Unit Twenty -nine At the Health Center
　　　Part One Talking about Health Club Facilities.
　　　Part Two Sauna
　　　Part Three At the Indoor Swimming Pool
　　Unit Thirty In the Beauty Salon
　　　Part One At the Barber's
　　　Part Two A Permanent Wave
　　Unit Thirty - one Recreation
　　　Part One At the Ball Room
　　　Part Two Karaoke Bar
　　　Part Three Mahjong
　　　Part Four Bowling
　English Test at Intermediate Level
　Appendix I useful English Abbreviations For Hotels
　Appendix II 180 Useful Sentences For Fotels
　Appendix III Key to Listening Exercises (Tape Script)
参考书目
【内容简介】

本书突出“实”、“新”和“用”，选材面较宽，初级部分为日常生活对话，包括十四个单元，每个单元中又按实际内容需要分为若干部分，考虑到使用初级英语员工的实际水平，所有对话均为中英对照。本书不仅可供饭店员工学习、培训及工作之用，亦可供旅游英语、商务英语、经贸英语及一般院校英语专业学生作教材使用。