Chapter Ⅰ An Overview ofHospitality Industry Leadin An Introduction to Hospitality Industry Reading 1 Classification of Hotels Reading 2 Type of Hotel Rooms and HotelFacilities Chapter Ⅱ Front Office Department Lead in An Introduction toFront Office Department Lesson 1 Reception Desk 接待处 Lesson 2 Information Desk 问讯处 Lesson 3 Concierge Service 礼宾服务 Lesson 4 Business Centre 商务中心 ChapterⅢ Housekeeping Department Lead in An Introduction tothe Housekeeping Department Lesson 1 Weling and Guiding the Guests 迎宾及带宾客至房间 Lesson 2 Cleaning the Room 打扫房间 Lesson 3 Laundry Service洗衣服务 Lesson 4 Personalized Housekeeping Service 个化家政服务 Chapter Ⅳ Food and Beverage Department Lead in An Introduction toFood & Beverage Department Lesson 1 Table Reservations 餐桌预订 Lesson 2 Hosting & Taking Orders 点单服务 Lesson 3 Serving Dishes 就餐服务 Lesson 4 Paying the Bill 结账 Chapter Ⅴ OtherInformation about Hotel Lead in An Introduction tothe Hotel Jobs Reading 1 The Main Rules for HandlingComplaints & Emergencies Reading 2 Facilities in Hotel091Key toListening Comprehension Chapter Ⅱ The Front OfficeDepartment Chapter Ⅲ HousekeepingDepartment Chapter Ⅳ Food and BeverageDepartment 参考文献 Reference