Module One Making a Great First Impression Unit One Hello! This is ... Unit Two Good morning! Unit Three Whacol hat! Module Two Identifying Information Unit Four Is that right? Unit Five May I take your order? Module Three Describing, Explaining and Recommending Tourism Products Unit Six This is the latest fashion this year! Unit Seven The hotel is just great! Unit Eight This is your room! Unit Nine Hot food is very popular here! Unit Ten On the first day, we will... Unit Eleven That is magnificent! Module Four Dealing with Complaints Unit Twelve Problems, problems ! Unit Thirteen What's up? Module Five Getting Ready for This Job Unit Fourteen I'm ready for this job!