正版 职业通识英语综合教程 黄奕云主编 中国轻工业出版社 978751

Chapter One: Professional’ Duty……………………………………………………
Unit 1 Professionals’ Responsibilities
Warming up
Listening
Speaking
Reading Practice
Text AThe Responsibilities of Office Professionals
Text BExecuting the Company’s Rules
Writing A Note
Grammar Lab Noun&Adjective and Adv
Intercultural Reading How to be a Good Secretary in Foreign Companies
Unit 2 Job Hunting and Interview
Warming up
Listening
Speaking
Reading Practice
Text AHunting Job with Advanced Technology
Text BGetting Ready for an Interview
Writing AResume
Grammar Lab Present&Past Tense
Intercultural Reading Golden Rules to Get a Job
?
Chapter Two: Daily Routine……………………………………………………….
Unit 3 Meeting
Warming up
Listening
Speaking
Reading Practice
Text AHow to Hold a Business Meeting
Text BBusiness Meeting Etiquette
Writing AMinute of a Meeting
Grammar Lab Present&Past Progressive
Intercultural Reading Making Good Use of Daily Meeting
Unit 4 Office Automation
Warming up
Listening
Speaking
Reading Practice
Text AA Guide to Working from Home
Text BHow OA Devices Work in an Office
Writing A Notice
Grammar Lab Simple&Past Future Tense
Intercultural Reading Our Good Fellows: Computer
Unit 5 Making a Reservation
Warming up
Listening
Speaking
Reading Practice
Text AHow to Make a Hotel Reservation
Text BThe Art of Telephone Use
Writing A MEMO
Grammar Lab Present&Past Present Perfect Tense
Intercultural Reading The Instruction of Foreign Hotel Reservation
?
Chapter Three: Superiors’ Affair…………………………………………….
Unit 6 Working Schedule
Warming up
Listening
Speaking
Reading Practice
Text AWorking with the Supervisor
Text BHow to Plan Time for Efficient Work
Writing A Schedule
Grammar Lab Passive Voice
Intercultural Reading Bidding Farewell to Procrastination
Unit 7 Arrangement
Warming up
Listening
Speaking
Reading Practice
Text AHow to Make a Business Appointment
Text BAdvanced Appointment Methods
Writing A Welcome or Farewell Speech
Grammar Lab Subject-Verb Concord
Intercultural Reading Business Meeting Appointments in the UK
?
Chapter Four: Customers’Affair………………………………………………
Unit 8 Receiving Customers
Warming up
Listening
Speaking
Reading Practice
Text AWelcoming Clients
Text BDebrett’s Social Etiquette Advice
Writing AnInvitation Letter
Grammar Lab Inverted Sentences
Intercultural Reading Etiquette in Brazil
Unit 9 Customer Service
Warming up
Listening
Speaking
Reading Practice
Text ACollecting Feedback: A Source to High Quality Service
Text BWarranty Policy for HUAWEI Smart Phones
Writing A Special Offer
Grammar Lab Subjunctive Mood
Intercultural Reading Customer Service in American
Unit 10 Dealing with Complaints
Warming up
Listening
Speaking
Reading Practice
Text ASettling Complaints
Text BHandlingComplaint Policy
Writing A Complaint Letter or Reply to Complaint Letter
Grammar Lab Verbal
Intercultural Reading Customers are always Right in American
?

黄奕云，广东轻工职业技术学院应用外语学院副教授，主要研究方向：英语语言学，英语教育语言学，二语习得，靠前商务管理，跨文化交际。从事高职英语教学17年，教学经验丰富，教学方法多样，教学成绩突出，主持广东省哲学社会规划课题1项；主持教育部英语教指委教改课题1项，主持轻工职教集团课题1项；主持校级社科与教改课题5个。

本书作者精心挑选了职场中*基础、*实用的十大主题，包括招聘面试、职业职责、商务会晤、日常办公、商务预定、工作日程、商务出行安排、公司接待、客户服务、处理投诉。从初入职场，到职业职责、职场交际、具体工作的问题应对、*后到专业职业英语主题，循序渐进地提高学生的英语技能和职场技能，尤其是职场的交际能力。

本套教材设计简洁到位，由教师用书、学生用书、音频以及PPT电子课件组成。教材特点鲜明，注重实用和够用原则，针对中高职衔接生的英语认知能力与英语交际技能的实际情况，重点关注办公专员工作过程的通识素质的培养和职业英语的技能训练。团队按照入职者初入职场的基本职责到专门职责的顺序，精心挑选了职场中*基础、*实用的十大主题，包括办公专员的职责、招聘面试、职场会议、办公自动化、职场预定、工作日程、出行安排、公司接待、客户服务、处理投诉。从初入职场的职业职责到职场日常事务、再到服务上司的职场事务，*后到服务职场客户的事务。循序渐进、层层推进、有机衔接地设计知识点与职场技能，力求提高学生的职业技能和英语应用技能。