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正版 现代旅游英语教程 陆建平 商务印书馆有限公司 978710005582
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Unit 1 Tourism & Tour GuidesWarm-up QuestionsSituational DialoguesIn the classroomOn the campusIn the classroomHelpful SentencesDefinitions of tourismClassification of tour guidesImportance of tour guides workQualities for being a qualified tour guideRelated StrategiesTips for Taking the Tour Guide Qualification ExaminationCultural DifferencesTour-guide TrainingRelated Special TermsKey tourism organizations & associationsMajor types of tourist guidesTour guide training/education & examinationPracticeUnit 2 Receiving GuestsWarm-up QuestionsSituational DialoguesAt the airport arrival lobbyAt the railway arrival platformWith individual touristsBy the coachHelpful SentencesFinding guestsSelf-introductionGiving greetingsConfirming numbers of the tourists/luggageMoving out of the airport/railway stationOffering helpRelated StrategiesA Full Preparation for Meeting TouristsCultural DifferencesCustoms for Greeting PeopleRelated Special TermsKey tourist services/agencies in ChinaTypes of travelTour guides documentation & toolsAirport & railway stationPracticeUnit 3 En Route to the Hotel & Welcome SpeechWarm-up QuestionsSituational DialoguesA welcome speechAn outline of the welcome speechGeneral introduction to the cityOn-the-way guidingHotel introductionHelpful SentencesAsking for attentionSelf-introductionIntroducing a person to a groupGiving welcomesExpressing intentions to provide good serviceGiving good wishes for a pleasant stayRelated StrategiesA Good First ImpressionCultural DifferencesNames & CultureRelated Special TermsIntroducing the cityIntroducing a hotelPracticeUnit 4 Checking in at the HotelWarm-up QuestionsSituational DialoguesGroup check-in with reservationFIT check-inGroup check-in with a room changeWalk-in check-inHelpful SentencesBefore checking-inRegistering the guestAssigning rooms to the guestsIntroducing serviceRelated StrategiesCheck-in at a HotelCultural DifferencesArt of SpeakingRelated Special TermsA catalog of room typesMeal plansFood and beverage departmentFront officeHousekeeping departmentRecreation departmentPracticeUnit 5 Itinerary PlanningWarm-up QuestionsSituational DialoguesDiscussing a two-day tour in Nanjing……
Unit 6 Sightseeing ⅠUnit 7 Sightseeing ⅡUnit 8 Dining at RestaurantsUnit 9 Shopping ExperienceUnit 10 Recreational ProgramsUnit 11 Dealing with Miscellaneous MattersUnit 12 Dealing with EmergenciesUnit 13 Handling ComplaintsUnit 14 Seeing off Guests and Farewell SpeechesAnswers for ReferenceAppendices
本书是一本指导涉外导游员提高英语交流和会话能力、讲求策略、重视文化差异的导游英语教材。全书由十三个主题、十四个单元组成,内容涵盖:旅游与导游、迎接宾客、去往宾馆并致欢迎辞、宾馆入住、行程安排、景点介绍、餐馆就餐、购物体验、娱乐活动、应付琐事、遭遇意外、处理投诉、送别宾客并致辞等。每一单元又分成预热问题、情景对话、实用句子、相关策略、文化差异、相关术语和练习七个部分展开。 另外,本教材的附录很具特色,所提供的内容全部为国际导游或外事接待人员所必备、须知,内容包括:全球旅游道德标准、英语导游资格证考试(现场考试)评分标准、旅游团接待计划、宾馆所用各种表格等。
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