第 1 部分 招聘
第 1 章 招聘预测 ·····································································································.3
新即旧，反之亦然 ·····························································································.3
零工经济中的招聘 ·····························································································.6
使用预测性分析进行数据驱动型招聘 ······························································.8
成功典范···········································································································.10
降低招聘成本·····································································································11
竞聘人才···········································································································.13
本章小结···········································································································.15
第 2 章 招聘前的工作 ···························································································.16
明确招聘人员的角色与职责············································································.16
成为合格招聘人员所需要的技能····································································.21
雇主品牌的塑造 ·······························································································.22
招聘前的常见错误 ···························································································.23
其他招聘前注意事项 ·······················································································.24
有效的招聘计划 ·······························································································.26
本章小结···········································································································.27
第 3 章 应聘者与雇主视角····················································································.28
企业文化···········································································································.28
工作与生活的平衡 ···························································································.31
应聘者的期望···································································································.32
雇主的期望·······································································································.35
调整应聘者和雇主的期望················································································.36
应聘者的提问···································································································.37
本章小结···········································································································.40
第 4 章 招聘来源 ···································································································.41
主动招聘···········································································································.41
线上招聘平台···································································································.43
电子招聘注意事项 ···························································································.45
电子招聘来源···································································································.48
非电子招聘来源 ·······························································································.49
招聘指南···········································································································.51
本章小结···········································································································.52
第 2 部分 面试
第 5 章 面试准备 ···································································································.55
进行职位分析···································································································.55
审查职位申请表和简历····················································································.61
合理分配时间···································································································.64
创造合适的环境 ·······························································································.65
准备好面试问题 ·······························································································.66
本章小结···········································································································.68
第 6 章 针对能力类问题的提问技巧····································································.69
主要能力类别···································································································.70
职位相关能力···································································································.72
能力类问题的特点 ···························································································.74
提出能力类问题的时机····················································································.76
能力类问题的设计 ···························································································.77
通用的能力类问题 ···························································································.81
本章小结···········································································································.84
第 7 章 其他类型的问题························································································.86
开放式问题·······································································································.87
假设性问题·······································································································.90
探索性问题·······································································································.92
封闭式问题·······································································································.93
其他类型问题的提问技巧················································································.94
不同阶段的面试问题 ·······················································································.95
需要避免的问题 ·····················································································.100
谁提问，问什么 ·····························································································.102
提问中的法律问题 ·························································································.103
本章小结·········································································································.104
第 8 章 面试的过程 ·····························································································.105
确定面试形式·································································································.105
让应聘者放松·································································································.109
开始面试···········································································································110
平衡听与说·······································································································110
理解非语言沟通 ·······························································································112
鼓励应聘者讲话 ·······························································································116
让应聘者说话切题 ···························································································117
提供信息···········································································································118
不同认知方式的作用 ·······················································································119
本章小结·········································································································.121
第 9 章 面试的类型 ·····························································································.122
筛选面试候选人 ·····························································································.122
HR 面试 ··········································································································.127
部门面试·········································································································.130
小组面试·········································································································.131
同行面试·········································································································.132
面试不够理想的应聘者··················································································.133
面试能力不足或能力过于优秀的应聘者 ······················································.135
压力面试·········································································································.136
招聘面试注意事项 ·························································································.138
本章小结·········································································································.139
第 3 部分 选拔
第 10 章 面试记录 ·······························································································.143
做记录的利与弊 ·····························································································.143
记录在选拔过程中的作用··············································································.144
需要记录的内容 ·····························································································.145
应避免记录的内容 ·························································································.149
记录格式的选择 ·····························································································.153
法律问题·········································································································.154
记录指导方针·································································································.155
记录者的责任·································································································.156
本章小结·········································································································.156
第 11 章 职前测试································································································.157
职前测试的典型用法 ·····················································································.158
职前测试的优缺点 ·························································································.159
职前测试的效度 ·····························································································.161
法律问题·········································································································.162
职前测试管理·································································································.164
职前测试策略·································································································.167
职前测试程序·································································································.167
职前测试的类别 ·····························································································.168
计算机化测试·································································································.175
本章小结·········································································································.177
第 12 章 推荐信和背景调查················································································.178
推荐信和背景调查概述··················································································.178
法律指南·········································································································.181
推荐信的要点·································································································.183
提供与获取信息指南 ·····················································································.188
背景调查的基本法则 ·····················································································.190
本章小结·········································································································.193
第 13 章 社交媒体与招聘····················································································.194
雇主使用社交媒体的方法··············································································.195
利用社交媒体招聘的优点和缺点··································································.197
法律风险·········································································································.198
职责·················································································································.201
社交媒体背景调查与传统的背景调查 ··························································.203
本章小结·········································································································.205
第 14 章 选拔过程 ·······························································································.206
最后录用的决定因素 ·····················································································.206
预录用阶段·····································································································.208
发送录用通知函 ·····························································································.208
达成协议·········································································································.215
通知被拒绝的应聘者 ·····················································································.218
关键的“最后一分钟”··················································································.219
本章小结·········································································································.221
第 4 部分 新员工入职培训
第 15 章 组织介绍 ·······························································································.225
组织介绍的目标 ·····························································································.225
组织介绍的好处 ·····························································································.227
组织介绍项目成功的要素··············································································.230
组织介绍的构成要素 ·····················································································.231
组织介绍的基本内容 ·····················································································.231
组织介绍项目的参加者··················································································.233
组织介绍的形式 ·····························································································.234
组织介绍的时间和时长··················································································.234
场地与房间布置 ·····························································································.235
员工对组织介绍活动的反馈··········································································.235
本章小结·········································································································.237
第 16 章 线上培训 ·······························································································.239
线上培训概述·································································································.239
线上培训的特点 ·····························································································.240
线上培训项目示例 ·························································································.242
线上培训的优点 ·····························································································.244
线上培训的缺点 ·····························································································.246
传统的课堂培训与线上培训··········································································.247
混合学习·········································································································.248
本章小结·········································································································.251
第 17 章 入职培训 ·······························································································.252
组织介绍与入职培训 ·····················································································.253
入职培训第一步 ·····························································································.253
入职培训的基石：持久的员工敬业精神 ······················································.255
入职培训第一天的准备··················································································.256
合作伙伴计划·································································································.260
高管人员的入职培训计划··············································································.262
自动化入职培训 ·····························································································.263
本章小结·········································································································.264
附录 A 职位描述表 ·····························································································.266
附录 B 工作环境清单··························································································.268
附录 C 职位申请表 ·····························································································.269
附件 D 能力类问题的特征··················································································.272
附件 E 面试评估表······························································································.273
附件 F 豁免性推荐表··························································································.275
附件 G 非豁免性推荐表 ·····················································································.277
黛安娜·阿瑟(Diane Arthur) ， 美国阿瑟合伙管理咨询公司总裁，有30多年的人力资源领域的咨询、管理和授课经验。在人力资源管理领域，她著有多本著作，除本书外，代表作还有《人力资源公文写作指南》《雇主政策和实践指南》《中小企业人力资源管理》等。
1.畅销35年。
2.数字和零工经济时代的全面招聘指南为数字和零工经济时代的招聘者提供了一个系统全面的实用指南，畅销35年一本畅销35年的人力资源管理经典图书，结合当前时代特征，堪称数字和零工经济时代的全面招聘指南。
涵盖了从招聘、面试、选拔到新员工入职培训全过程的各项工作。
提供方法、工具和模板。
本书为数字和零工经济时代的招聘人员提供了一个系统、全面的实用指南，涵盖了从招聘、面试、选拔到新员工入职培训全过程的各项工作。书中提供的职位描述表、职位申请表、面试评估表、面试问题、面试记录等有价值的工具、方法和技能可供人力资源专业人士和非专业人士使用。本书为员工招聘与录用方面的经典长销书，第6版在原有版本基础上，结合当前时代特征，新增加了使用预测性分析进行数据驱动型招聘、如何避免招聘前常见的错误、社交媒体对招聘流程的影响等书。本书既可作为涉及招聘全流程培训的机构的参考资料，也可作为大学教材。
"一本畅销35年的人力资源管理经典图书，结合当前时代特征，堪称数字和零工经济时代的全面招聘指南。 涵盖了从招聘、面试、选拔到新员工入职培训全过程的各项工作。 提供方法、工具和模板。"
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