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正版 呼叫实务英语 唐能越,刘婕主编 暨南大学出版社 9787566807
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GENERAL PREFACE 总序
PREFACE 前言
Unit 1 WHAT KIND OF HOTEL AND ROOM WOULD YOU LIKE TO RESERVE?
Part 1 Listening
Part 2 Reporting
Part 3 Typing Training
Part 4 Supplementary Study
Unit 2 WHAT KIND OF FLIGHT DO YOU PREFER?
Part 1 Listening
Part 2 Reporting
Part 3 Typing Training
Part 4 Supplementary Study
Unit 3 HOW OFTEN DO YOU GO TO THE BEAUTY CENTER?
Part 1 Listening
Part 2 Reporting
Part 3 Typing Training
Part 4 Supplementary Study
Unit 4 WHAT DIRECTION OF THE HOUSE DO YOU PREFER?
Part 1 Listening
Part 2 Reporting
Part 3 Typing Training
Part 4 Supplementary Study
Unit 5 COULD YOU SPARE ME A MINUTE TO DO A SURVEY?
Part 1 Listening
Part 2 Reporting
Part 3 Typing Training
Part 4 Supplementary Study
Unit 6 WOULD YOU PLEASE TELL ME YOUR PHONE NUMBER?
Part 1 Listening
Part 2 Reporting
Part 3 Typing Training
Part 4 Supplementary Study
Unit 7 WOULD YOU GIVE ME YOUR POLICY NUMBER, PLEASE?
Part 1 Listening
Part 2 Reporting
Part 3 Typing Training
Part 4 Supplementary Study
Unit 8 WOULD YOU PLEASE TELL ME YOUR ACCOUNT NUMBER?
Part 1 Listening
Part 2 Reporting
Part 3 Typing Training
Part 4 Supplementary Study
TRANSCRIPTS
KEYS
REFERENCES
唐能越、刘婕主编的《呼叫实务英语(附光盘中等职业教育涉外呼叫服务系列教材)》的编写注重学生需求、社会需求与课程日标相结合,内容侧重于学生涉外呼叫英语语言能力与综合素质培养的结合。全书共八个单元,主要以旅游服务、物业管理、市场凋查、保险、金融等行业的涉外呼叫服务典型工作任务为背景,着重训练学生的英语语言技能与专业技能。《呼叫实务英语(附光盘中等职业教育涉外呼叫服务系列教材)》的主要特色是将课堂学习、实践操作与自主学习结合起来,构建科学的、职业特色鲜明的、理论与实践一体化的涉外呼叫服务英语实训教材。
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