第2版前言 Chapter 1 Fundamentals of Business Communication 1.1 Letter 1.2 Fax 1.3 E-mail 1.4 Other Commonly Used Methods of Communication Additional Reading Common Errors Made by Students Vocabulary Supplementary Vocabulary for Garments Exercises Chapter 2 Establishing Business Relations Case Study Additional Reading Common Errors Made by Students Vocabulary Supplementary Vocabulary for Toys Notes to Text Exercises Chapter 3 Business Negotiation Part 1 Enquiries and Replies Part 2 0ffers Part 3 Counter Ofiers and Re.counter Offers Part 4 Acceptance Additional Reading Common Errors Made by Students Vocabulary Supplementary Vocabulary for Arts&Crafts Notes to Text Exercises Chapter 4 Signing a Contract Case Study Additional Reading Common Errors Made by Students Vocabulary Supplementary Vocabulary for Electrical Appliances Notes to llext Exercises. Chapter 5 Terms of Payment Part 1 Payment Part 2 Urging Establishment of L/C Part 3 L/C Amendment and Extension Additional Reading Common Errors Made by Students Vocabulary Supplementary Vocabulary for Mechanic Products Notes to Tbxt Exercises Chapter 6 Packing Case Study Additional Reading Common Errors Made by Students Vocabulary Supplementary Vocabulary for Electronics Notes to Text Exercises Chapter 7 Insurance Case Study Additional Reading Common Errors Made by Students Vocabulary Supplementary Vocabulary for Lights Notes to Text Exercises Chapter 8 Shipment Case Study Additional Reading Common Errors Made by Students Vocabulary Supplementary Vocabulary for Mould Products Notes to Text Exercises Chapter 9 Complaints and Claims Case Study Additional Reading Common Errors Made by Students Vocabulary Supplementary Vocabulary for Chemical Products Notes to Text Exercises 附录 附录A Frequently Used Country and Area Codes 附录B Commonly Used Telex Abbreviations 附录C Expressions Commonly Used in Telex 参考文献