UNIT
1
Teamwork 2
Warming up 4
No longer Poles apart 5
Business know-how 12
Arranging a course 13
UNIT
2
Corporate hospitality 20
Warming up 22
Training to be entertaining and making it pay 23
Business know-how 30
Arranging a company visit 31
UNIT
3
Public relations 38
Warming up 40
What is public relations? 40
Business know-how 47
Organising a PR event 48
UNIT
4
Ordering goods 56
Warming up 58
Placing an order 58
Business know-how 64
Discussing changes 65
Review Test 1 72
UNIT
5
Relocation 82
Warming up 84
Why do people relocate? 84
Business know-how 93
Finding the right location 94
UNIT
6
Work safety and rights 100
Warming up 102
How safe is your workplace? 102
Business know-how 111
Is posting comments always a good idea? 112
UNIT
7
Business expenses 118
Warming up 120
Taking on the grown-ups 121
Business know-how 130
A new expenses claims system 131
UNIT
8
Staff appraisal 138
Warming up 140
Staff appraisals—more trouble than they’re worth? 141
Business know-how 148
The role of appraisals 149
Case
study
Cash flow 156
Warming up 158
. The cash flow gap 158
Business know-how 164
. Improving cash flow 165
Review Test 2 172