Unit
1
Introduction
to
Business
Email
Writing
Unit
2
Development
Letter
Unit
3
Credit
Enquiry
Unit
4
Enquiries
and
Replies
Unit
5
Offer
and
Counter-offer
Unit
6
Proforma
Invoice
Unit
7
Letters
of
Sales
Promotion
Unit
8
Order
and
Sales
Contract
Unit
9
Terms
of
Payment
Unit
10
Packing
Unit
11
Insurance
Unit
12
Shipment
Appendix
A
Miscellaneous
Letters
Appendix
B
Institute
Cargo
Clauses