本书包括4个项目(接待基础训练,接待流程训练,商务接待训练和校园接待训练),17个工作任务(Oneself Introduction,Telephoning in the Office,Receiving Visitors,Cooperation,Booking a Flight Ticket,At the Airport,At the Hotel,At a Restaurant,City Tour,Company Introduction,Product Introduction,Bargain,Making a Deal,Farewell,College Introduction,Meeting and Discussion,Communicating with Foreigners)。每个工作任务给出一个工作场景,由小组根据提供的信息分工分角色完成,然后由各小组选代表上台进行实景展示null
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项目一 接待基础训练001
Task 1 Oneself Introduction002
Task 2 Telephoning in the Office006
Task 3 Receiving Visitors010
Task 4 Cooperation014
项目二 接待流程训练018
Task 1 Booking a Flight Ticket019
Task 2 At the Airport023
Task 3 At the Hotel027
Task 4 At a Restaurant032
Task 5 City Tour037
项目三 商务接待训练041
Task 1 Company Introduction042
Task 2 Product Introduction047
Task 3 Bargain052
Task 4 Making a Deal056
Task 5 Farewell061
项目四 校园接待训练065
Task 1 College Introduction066
Task 2 Meeting and Discussion070
Task 3 Communicating with Foreigners075
Appendix I Glossary079
Appendix II Useful Terms085