Unit 1 Office Work1 Unit 2 Business Travel16 Unit 3 Client Reception33 Unit 4 Companies and Products45 Unit 5 Marketing59 Unit 6 Meetings74 Unit 7 Recruitment90 Unit 8 Trade Fairs105 Unit 9 Inquiries and Offers119 Unit 10 Counter Offers and Orders132 Unit 11 Packaging and Shipment146 Unit 12 Payment163 Unit 13 Insurance181 Unit 14 Conclusion of Business194 Unit 15 Trademark, Patent, and Intellectual Property Rights209 Unit 16 Complaints, Claims and Settlement223