Chapter One Writing Principles of Business Letters
Section One The Structure and Layout of a Business Letter
Section Two Superscription
Section Three Dissimilarities in Letter Writing
Section Four E-mail for Business
Supplement
Exercises 1
Chapter Two Establishing Business Relations
Specimen Letters
Supplement
Exercises 2
Chapter Three Enquiries
Specimen Letters
Supplement
Exercises 3
Chapter Four Offers
Specimen Letters
Supplement
Exercises 4
Chapter Five Counter-Offers
Specimen Letters
Supplement
Exercises 5
Chapter Six Conclusion of Business
Specimen Letters
(I)Sales Contract
(II)Purchase Confirmation
Supplement
Exercises 6
Chapter Seven Terms of Payment
Specimen Letters
Supplement
Exercises 7
Chapter Eight Establishment of L/C and Amendment
Specimen Letters
Supplement
Exercises 8
Chapter Nine Packing, Shipping Marks and Shipment
Specimen Letters
Supplement
Exercises 9
Chapter Ten Insurance
Specimen Letters
Supplement
Exercises 10
Chapter Eleven Agency
Specimen Letters
Supplement
Exercises 11
Chapter Twelve Complaints and Claims
Scme Letters
Supplement
Exercises 12
Chapter Thirteen Invitation for Bids and Bid
Specimen Letters
Supplement
Exercises 13
Chapter Fourteen Electronic Commerce
Specimen Letters
Supplement
Exercises 14
Chapter Fifteen Other Situational Letter Writing
Specimen Letters
Supplement
Exercises 15
Appendi
Part One International Economic Organizations
Part Two Glossary