Introduction(导论) Chapter One Business Letter Writing(商务信函写作) Section 1 Introduction Section 2 Language Style of Business letters Section 3 Format of Business Letters Section 4 Layout of the Common Blocked Lines for Business Letters Section 5 Addressing Envelopes Section 6 Exercises Chapter Two Establishment of Business Relations & Credit Status Enquiries (建立业务关系和资信调查) Section 1 Establishment of Business Relations Section 2 Credit Status Enquiries Section 3 Useful Expressions Section 4 Exercises Chapter Three Enquiry and Offer(询价和报盘) Section 1 Enquiry Section 2 Guidelines for Writing Enquiries Section 3 Reply to Enquiries:ottions and Ofers Section 4 Important Notes on an Offer Section 5 Guidelines for Replying to Enquiries Section 6 Specimen Letters Section 7 Useful Expressions Section 8 Exercises Chapter Four Response to Offers(回应报价) Section 1 Declining an Offer Section 2 Guidelines for Declining an Offer Section 3 Conditional Aeceptance:Counter-offer Section 4 Guidelines for Writing Counter-offer Letters Section 5 Reply to Counter-offer Section 6 Entire Acceptance Section 7 Guidelines for Writing Acceptance Letters Section 8 Specimen Letters Section 9 Useful Expressions Section 10 Exercises Chapter Five Order Placing & Replies to Orders(订及对订单的回应) Section 1 Introduction Section 2 How to Place an Order Section 3 Confirmation of an Order Section 4.Useful Expressions Section 5 Exercises Chapter Six International Business Contract(国际商务合同) Section 1 Introduction Section 2 The Contract Heading Section 3 The Recitals Section 4 The Main Body of a Contract Section 5 The Validation of a Contract Section 6 Specimens of Contract Section 7 Useful Expressions Section 8 Exercises Chapter Seven.Terms of Payment(支付条款) Section 1 Payment Instruments Section 2 Terms of Payment Section 3 Specimen Letters Section 4 Useful Expressions Section 5 Exercises Chapter Eight Letter of Credit(信用) Section 1 Introduction Section 2 Parties in a Letter of Credit Section 3 Contents of a Letter of Credit Section 4 Categories of Letters of Credit Section 5 Basic Documentary Procedure of /C Section 6 Payment Terms in the Contract Section 7 Specimens of L/C Section 8 Specimen Letters Concerning L/C Section 9 Useful Expressions Section 10 Exercises Chapter Nine Shimn ad Ocean Bill of Lading (B/L)(装运及海运提单) Section 1 Ocean Transport Section 2 Terms of Shimn i the Contract and the Covering L/C Section 3 Types of Ocean Bill of Lading Section 4 Contents of Ocean B/L and Its Making Section 5 Specimen Letters Section 6 Useful Expressions Section 7Exercises Chapter Ten Packing(包装) Section 1 The Importance of Packing in Foreign Trade Section 2 Packing Terms in Foreign Trade Section 3 Different Kinds of Transportation Packing and Their Packaging Containers Section 4 Packing Marks Section 5 Packing List & Weight List Section 6 Specimen Letters Section 7 Useful Expressions Section 8 Exercises Chapter Eleven Insurance(保险) Section 1 Insurance in Foreign Trade Section 2 Marine Insurance Section 3 Types of Coverage Section 4 Efecting Insurance Section 5 Specimen Letters Section 6 Useful Expressions Section 7 Exercises Chapter Twelve Complaints,Disputes and Claims(投诉、争议与索赔) Section 1 Definition of Complaints,Disputes and Claims Section 2 Different Types of Complaints,Disputes and Claims Section 3 Specimen Letters Section 4 Useful Expression Section 5 Exercises Chapter Thirten Agency(代理) ThSection 1 Introduction Section 2 Relations between Principal and Agent Section 3 What to Be Covered in Agency Agreement Section 4 Specimen Letters Section 5 Useful Expressions Section 6 Exercises Chapter Fourteen Business Fax and Email Writing(商务传真和邮件写作) Section 1 Introduction Section 2 Fax Section 3 Email Section 4 Useful Expressions Chapter Fifteen Documentation in International Trade(外贸单) Section 1 Introduction Section 2 Kinds of Intermational Trading Documents Section 3 Issues Concerning Documents Section 4 Specimens Section 5 Useful Expressions Enclosure: Price Terms Commonly Used in International Trade Reference