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  • 音像酒店管理与经营(第2版英汉对照)编者:王群//黄本海//郭斯佳
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    • 作者: 编者:王群//黄本海//郭斯佳著 | 编者:王群//黄本海//郭斯佳编 | 编者:王群//黄本海//郭斯佳译 | 编者:王群//黄本海//郭斯佳绘
    • 出版社: 浙江大学电子音像出版社
    • 出版时间:2017-08-01
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    • 作者: 编者:王群//黄本海//郭斯佳著| 编者:王群//黄本海//郭斯佳编| 编者:王群//黄本海//郭斯佳译| 编者:王群//黄本海//郭斯佳绘
    • 出版社:浙江大学电子音像出版社
    • 出版时间:2017-08-01
    • 版次:2
    • 印次:2
    • 印刷时间:2019-07-01
    • ISBN:9787308169615
    • 版权提供:浙江大学电子音像出版社
    • 作者:编者:王群//黄本海//郭斯佳
    • 著:编者:王群//黄本海//郭斯佳
    • 装帧:暂无
    • 印次:2
    • 定价:45.00
    • ISBN:9787308169615
    • 出版社:浙江大学
    • 开本:暂无
    • 印刷时间:2019-07-01
    • 语种:暂无
    • 出版时间:2017-08-01
    • 页数:暂无
    • 外部编号:30676715
    • 版次:2
    • 成品尺寸:暂无

    Part One English for Hospitality Basics
    部 酒店基础英语
    Chapter One Hotel Basics 酒店基础
    Lesson 1 Hotel Functions, Types, and Ratings
    Lesson 2 Hotel Organizational Structure
    Lesson 3 Hotel Oraig Models
    Lesson 4 Guest Cycle and Hotel Services
    Chapter Two Service Guide 服务指南
    Lesson 5 Hotel Profile, Welcome Speech, and Environmental Commitment
    Lesson 6 Hotel Rules and Regulations
    Lesson 7 Front Office Services
    Lesson 8 Housekeeping Services
    Lesson 9 Food & Beverage Services
    Lesson 10 Conference and Recreation Servi
    Chapter Three Hotel Management 酒店管理
    Lesson 11 Hotel Management
    Lesson 12 Hotel Human Resources Management
    Lesson 13 Hotel Finance Management
    Lesson 14 Hotel Engineering Management
    Lesson 15 Hotel Security Management
    Lesson 16 Hotel Marketing Management
    Chapter Four Rooms Division 房务部
    Lesson 17 Overview of Front Office Department
    Lesson 18 Front Desk and Room Reservation Desk
    Lesson 19 Reception Desk, Information Desk, and Business Center
    Lesson 20 Cashier's Desk and Concierge Desk
    Lesson 21 Hotel Lobby and Telephone Operator
    Lesson 22 Overview of Housekeeping Department
    Lesson Functions of Housekeeping Department
    Lesson 24 Room Description
    Lesson 25 Room Cleaning and House Keeping
    Chapter Five Food & Beverage Division 餐饮部
    Lesson 26 Overview of Food & Beverage Division
    Lesson 27 Food Service Department
    Lesson 28 Chinese Food and Western Food
    Lesson 29 Beverage Service Department and Banqueting Department
    Lesson 30 Room Service Department, Culinary Department, Stewarding Department, and Purchasing Department
    Chapter Six Convention, Recreation, and Complaint 会议服务、康乐服务与投诉处理
    Lesson 31 Convention Service and Recreation Service
    Lesson 32 Handling Complaints
    Part Two English for Hotel
    第二部分 酒店服务英语
    Chapter Seven Situational Expressions 情景交际用语
    Lesson 33 Room Reservationist
    Lesson 34 Registration Clerk
    Lesson 35 Concierge
    Lesson 36 Information Clerk
    Lesson 37 Cashier
    Lesson 38 Business Secretary and Operator
    Lesson 39 Sales Person and Floor Attendant

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