Introduction导入 Subject One Preparations准备工作 Task 1-1 Study the reception program研究接待计划 Task 1-2 Draft a preliminary itinerary起草初步行程 Task 1-3 Put the reception matters into practice落实接待事宜 Subject Two Meeting on Arrival接团服务 Task 2-1 Spot the tour group认找旅游团 Task 2-2 Receiving tourists迎接旅游者 Task - Services en route to the hotel首站沿途导游 Subject Three Hotel Accommodation入店服务 Task 3-1 Accommodate the tourists安排游客人住 Subject Four Itinerary Discussion商讨行程 Task 4-1 Discuss the itinerary商讨行程 Subject Five Services en route to the scenic spot参观游览沿途服务 Task 5-1 Preparations before setting out出发前的各项准备 Task 5-2 Narrations on tour沿途讲解 Task 5-3 Services on return返程服务 Subject Six Deal With the Problems and Emergencies突发事件的处理 Task 6-1 Deal with the sick and injury处理患病与受伤 Task 6-2 Deal with the loss处理走失和遗失 Task 6-3 Deal with the complaint处理抱怨 Subject Seven Departure Services离站服务 Task 7-1 Seeing guests off送客服务 Task 7-2 Deal with the follow-up work善后工作 References参考文献