前言 Chapter 1Front Office Department Unit 1Providing Information for Passengers Unit 2Paying for Purchases Made on Board Unit 3Dealing with Passenger Complaints Unit 4Embarkation and Disembarkation Unit 5Lost and Found Unit 6Bill Settlement Chapter 2Tour Department Chapter 3Housekeeping Department Unit 1Housekeeping Oraios Unit 2Make-up Rooms Unit 3Turn-down Service Unit 4Collecting Laundry Unit 5Returning the Clothes Unit 6Locations on Board Chapter 4Food and Beverage Department Unit 1Restaurant Service Unit 2Bar Service Unit 3Room Service Chapter 5Entertainment Department Unit 1Show Time Unit 2Shopping and Photographing Chapter 6Galley Department Unit 1Cooking Methods Unit 2Galley Tools and Equipment Unit 3Vegetables Unit 4Fruits Unit 5Meat Unit 6Galley Daily Conversation Appendix :邮轮旅游常用词汇表 听力原文和习题 后记:我和邮轮旅游