Chapter 1 Introduction 1.1 The Research Setting 1.2 Area of Interest 1.3 Significance of Researching the Information Management Crisis 1.4 Research Methodology 1.5 Chapter Organization Chapter 2 Conducting the Grounded Theory Study 2.1 The Starting Group of Institutions 2.2 Investigating the Starting Group--Data Collection 2.3 Investigating the Starting Group--Data Analysis--Constant Comparison 2.4 Emerging Core Concept: Record Nature 2.5 Substantive-Selective Coding of Record Nature 2.6 Record Nature Properties Chapter 3 Discovering the Grounded Theory 3.1 Conceptual Building Blocks 3.2 Subject Grouping of Conceptual Building Blocks Chapter 4 Formulating Hypotheses 4.1 High-Level Propositions 4.2 Hypotheses in Propositions 4.3 Hypotheses in Narratives 4.4 Records Management Penetrating Model Chapter 5 Explaining the Information Management Crisis 5.1 The Root Cause: Lack of Sufficient Understanding of Record Nature 5.2 The IM Crisis in Measurements Chapter 6 Discussion 6.1 Utilizing GT in the Field of Records and Archives 6.2 RM and IM Terminological Issues 6.3 Assessing ISO 15489-1:2001 Through the Lens of ERM 6.4 A Review of E-Government Development 6.5 E-Government Development in the GC and Its IM Component 6.6 RM and E-Government 6.7 RM and Access to Information Chapter 7 Prediction, Future Studies & Conclusion 7.1 Prediction of Outcomes of the GC IM Improvement Measure 7.2 Future Studies 7.3 Conclusion References Appendices Appendix 1 Alphabetic Organization of the Conceptual Building Blocks Appendix 2 List of Acronyms Index