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正版 旅游业人力资源管理 鄢清华主编 武汉大学出版社 9787307197
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1 Human Resource Management in the Tourism Industry: An Introduction
1.1 Introduction
1.2 What Is Human Resource?
1.3 What Is HRM?
1.4 Human Resource Management Functions
1.5 Who Performs HRM Activities?
1.6 The Changing Role of HRM
1.7 The Organizational Structure of the HR Department
1.8 The Key Competencies of HR Professionals
2 Job Analysis
2. 1 Job and Job Analysis
2.2 JobAnalysisProcess
2.3 What to Collect During Job Analysis?
2.4 Job Analysis Methods
2.5 Job AnalysisTools
2.6 Job Description and Job Specification
2.7 Job Design
2.8 Job Redesign
3 Staff Recruitment and Selection
3.1 Why Is Recruitment Essential?
3.2 What Is Recruitment?
3. 3 Recruitment Process
3.4 Biasin the Recruiting Process
4 StaffTrairung
4.1 Why Do We Need Training?
4.2 When Do We Do Training?
4.3 Systems View of Training-Stages in a Training Program
4.4 Training Needs Analysis
4.5 Training Objectives and Priorities
4.6 Training Methods
4.7 New Staff Orientation
4.8 Management Trainee Program
4.9 Management Training
4.10 Designing the Training Program
4.11 Train the Trainer
4.12 Implementing the Training Program
4.13 Training Evaluation
4.14 Efficient Transfer of Learning During Training
5 Performance Management
5.1 Definition of Performance Management
5.2 Why Is Employee Performance Management Important?
5.3 Objectives of Performance Management
5.4 The Performance Management Process
5.5 Uses of Performance Appraisals
5.6 Methods for Performance Appraisal
5.7 Who Is the Rater?
5.8 360-degree Appraisal
5.9 The Balance Scorecard(BSC)
5.10 Performance Appraisal Interview
5.11 Frequency of Performance Appraisal
5.12 Why Did a Performance Appraisal Fail?
5.13 Performance Improvement Programs(PIP)
6 Compensation Management
6.1 Definition of Compensation
6.2 Compensation System Design
6.3 Gratuity (Tips)
6.4 Employee Benefits
6.5 The Executive Compensation
6.6 Tour Guide Pay and Benefits in US
References
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