Section 1 Front Office Department? Unit 1 Rescrvation? Unit 2 RccepLion & Check—in? Unit 3 Inquiring Information? Unit 4 Complaints and Emergencies? Unit 5 Check—out? Section 2 Food and Beverage Department? Unit 1 Food and Beverage Reservation? Unit 2 Greetings and Seat Arrangemems? Unic 3 Selling up and Taking Orders? Iinit 4 Food Service? Unit 5 Paying the Bill? Section 3 Housekeeping Department? Unit 1 Room Reception? Unit 2 Wake—up Call? Unit 3 Cleaning the Room? Unit 4 Room Service? Unit 5 Laundry Service? Section 4 Business,Health and Entertainment? Unit 1 Business Center? Unit 2 Banquet Service? Unit 3 Fitness? Unit 4 Beauly Salon? Unit 5 Bar and Cafe? Linit 6 Other Recreatmnal Centers? 参考文献