Part One Listening and Speaking Chapter One Reception(接待) Unit 1 Meeting and Introduction(见面及介绍) Unit 2 Receiving Guests(接待来宾) Unit 3 Handling Complaints(处理投诉) Unit 4 Leave Taking and Seeing Off(告别与送行) Chapter Two Telephone Conversation(电话会话) Unit 1 Making/Answering a Call(打/接听电话) Unit 2 Making an Appointment(约见) Unit 3 Booking Tickets(订票) Unit 4 Reserving a Hotel Room/a Table at a Restaurant(订房/订餐) Chapter Three Daily Communication(日常交流) Unit 1 Asking for/Offering Help(请求/给予帮助) Unit 2 Apologizing and Responding(道歉及应答) Unit 3 Expressing Thanks and Responding(道谢及应答) Unit 4 Asking for/Providing Information(问迅/提供信息) Unit 5 Making Invitations and Responding(邀请及应答) Chapter Four Daily Routines(日常事务) Unit 1 Office Routine(办公室日常工作) Unit 2 Meetings(会议) Unit ...