PART ONE Learn to Be a Tour Guide
Chapter One General Knowledge about Tour Guide
Ⅰ.Related Expressions and Definitions
Ⅱ.Types of Tour Guide
Ⅲ.Duties of Tour Guide
Ⅳ.Prerequisites for Becoming a Tour Guide
Ⅴ.Five Roles of Tour Guide
Ⅵ.Main Tasks for Tour Guide
Chapter Two Preparation Service
Ⅰ.Preparation Work
Ⅱ.Some Specific Tasks
Ⅲ.Pre-tour Preparation
Ⅳ.Planning a Tour
Ⅴ.Travel Schedules
PART TWO Working Procedures for Tour Guides
Chapter One Meeting and Greeting
Ⅰ.Meeting Service
Ⅱ.A Welcome Speech
Chapter Two Service on the Way to the Hotel
Ⅰ.Speeches for Service on the Way to the Hotel
Ⅱ.Sample Speeches of Service on the Way to the Hotel
Ⅲ.Dialogues for Service on the Way to the Hotel
Chapter Three Hotel Accommodation
Ⅰ.Hotel Introduction by a Tour Guide
Ⅱ.Room Reservation
Ⅲ.Registration
Ⅳ.Checking in
Ⅴ.Checking out
Chapter Four Itinerary Discussion
Ⅰ.Designing an Itinerary
Ⅱ.Discussing an Itinerary
Ⅲ.Announcing an Itinerary
Chapter Five Food and Beverage
Ⅰ.Chinese and Western Breakfast
Ⅱ.Eight Styles of Chinese Cuisine
Ⅲ.Services in the Restaurant
Ⅳ.Wine and Tea
Chapter Six Service on the Way to a Tourist Site
Ⅰ.General Introduction
Ⅱ.Speeches on the Way to a Tourist Site
Ⅲ.Dialogues on the Way to a Tourist Site
Chapter Seven Travelling on Site
Ⅰ.Tour Commentary Writing and Translation
Ⅱ.Introduction Proficiency for a Tour Guide
Ⅲ.Touring in Scenic Spots in Xi'an
Chapter Eight Shopping and Souvenir
Ⅰ.General Introduction
Ⅱ.Sample Dialogues on Shopping
Ⅲ.Local Tourist Souvenirs in Xi'an
Chapter Nine Entertainment and Culture
Ⅰ.General Introduction
Ⅱ.Typical Art Forms of Chinese Entertainment
Ⅲ.Local Entertainment in Xi'an
Chapter Ten Complaint and Emergency
Ⅰ.General Introduction
Ⅱ.Handling of Complaint
Ⅲ.Dialogues on Complaint
Chapter Eleven Farewell
Ⅰ.General Introduction
Ⅱ.Formal and Informal Farewell Speech
Ⅲ.Dialogues on Farewell
PART THREE English Tour Guide Qualification Examination
Ⅰ.Evaluation Standard
Ⅱ.Introduction about the Exam
Ⅲ.Examination Syllabus
Ⅳ.Sample of the Oral Exam
Ⅴ.Sample of the Written Exam
Ⅵ.Tour Commentary in Exam on Scenic Spots in Shaanxi
1.Museum of Forest of Stone Tablets
2.The Yellow Emperor Mausoleum
3.Big Wild Goose Pagoda
4.Huaqing Hot Spring
5.Museum of Terracotta Warriors and Horses
6.Shaanxi History Museum
7.Huashan Mountain
8.Famen Temple
References