Unit 1 Knowing about Secretary 1. Listening One : Work of Secretary 2. Listening Two: Being a Competent Secretary 3. Speaking One: Secretarial Ethics 4. Speaking Two : Qualities of Secretary 5. Reading One: Duties and Responsibilities of a Secretary 6. Reading Two: Secretarial Skills and Tips 7. Writing: Note 8. Cultural Matters Unit 2 Office Management 1. Listening One: Ways of Work 2. Listening Two : Office Automation 3. Speaking One: Coping with Heavy Workload 4. Speaking Two: Office Control 5. Reading One: Office Control 6. Reading Two: Interpersonal Relations at Work 7. Writing : Notice or Announcement 8. Cultural Matters Unit 3 Information Management 1. Listening One: Office Work Patterns 2. Listening Two: Computerized Filling System 3. Speaking One: Keeping Information Safe 4. Speaking Two: Microfilming Filing 5. Reading One: Keeping Information Safe 6. Reading Two: Effective Filing 7. Writing: Office Memo 8. Cultural Matters Unit 4 Conference Management 1. Listening One: Preparing a Conference 2. Listening Two: Scheduling a Meeting 3. Speaking One: Planning a Meeting 4. Speaking Two: Conference Theme and Agenda 5. Reading One: Organizing Conference 6. Reading Two: Problems related to Scheduling Meetings 7. Writing : Meeting Minutes 8. Cultural Matters Unit 5 Business Trip Management 1. Listening One: Visit and Travel 2. Listening Two: Hotel Accommodations 3. Speaking One: Business Trip Transport 4. Speaking Two : Travelling Abroad 5. Reading One : Travel Arrangement 6. Reading Two: Tips for Effective Business Travel 7. Writing : Letters of Invitation 8. Cultural Matters Unit 6 HR Management 1. Listening One: HR Matters 2. Listening Two : Staff Appraisal 3. Speaking One: Job Application 4. Speaking Two: Training, Internal Transferring and Promoting 5. Reading One: What is recruiting? 6. Reading Two : Performance Appraisal 7. Writing: Application Letters and Résumés 8. Cultural Matters Unit 7 Performance Management 1. Listening One: Job Satisfaction 2. Listening Two: Team Spirit 3. Speaking One: Evaluating Teamwork 4. Speaking Two: Employee Motivation 5. Reading One: Building an Effective Team 6. Reading Two : Motivating 7. Writing : Business Report …… Unit 8 Client Management Unit 9 Crisis Management Unit 10 Cash Management Unit 11 Project Management Unit 12 Corporate Management 参考文献