Chapter 1 初来乍到 1.Interview Notice 2.Interview in Progress 3.Self-introduction 4.Worl 5.Advantages and DiSadVantageS 6.Future Planning 7.Salary EXDeCtatiOn 8.Reasons for Leaving 9.Reasons for Applying 10.Company Situation Chapter 2 日常工作 1.Greeting 2.A New Employee 3.A Busy Day 4.Asking for Advice 5.Looking for Someone’S Office 6.Asking for a Client’S InfOrmatiOn 7.Askin8 about Deadlines 8.Asking for Leave 9.Working Overtime 10.Getting a Raise Chapter 3 会议与电话 1.Notifying a Meeting 2.Calling a Grou Meig 3.A.ppointment with a OIient 4.Asking about a Schedule 5.COnfirming a Schedule 6.Hosting a Meeting 7.Getting Someone over the Phone 8.Speaking to Operator 9.Leaving or Taking a Message 10.Making an Appointment over the Phone Chapter 4 客户往来 1.Contacting Clients 2.Introducing Products 3.At the Airport 4.Exchanging Business Cards 5.1nviting Clients for Dinner 6.Introducing Company 7.Factory Tours 8.Presenting Gifts 9.Seeing Clients Off 10.Visiting Clients Chapter 5 贸易洽谈 1.Meeting Clients 2.Inquiries and ottions 3.Price NegOtiatiOn 4.ntity an aty 5.Insurance 6.Shipment 7.TermS of PaVment 8.Signing Contracts 9.Agents 10 CIaims and ArbitratiOns Chapter 6 公务出差 1.Schedule for Business Trip 2.Business Expenses 3.Making Airline ReSerVatiOn 4.Boarding at the Airport 5.TranSDOrtatiOn 6.Cbecking into a HoteI 7.Staying aHteI 8.A Business Visit 9.Making an InternatiOnaI Call 1 O.In an Emergency Chapter 7 营销活动 1.Product Orientation 2.Direction of the Market 3.Price Decision 4.Marketin8 Plans 5.Marketing Methods 6.Advertisement Online 7.Newspaper Advertisement 8.Market Research 9.Overseas Markets 10.After-sale Research Chapter 8 人力资源 1.Teamwork 2.Performanoe Evaluation 3.Getting fired 4.Being late for work- 5.On—the job Training 6.Askin8 for Covering 7.Education BaCkgrOUnd 8.New Work 9.Reporting Work 1 O.Working Pressure Chapter 9 业务拓展 1.Bran Pootion 2.Media Planning 3.Sales Promotion 4.After-sale Service 5.TV Advertisement 6.Creating the Market 7.Line Of Business 8.Making Complaints 9.Oommerce on the Internet 10.Customer Management Chapter 10 个人薪金与事业发展 1.About Salaries 2.Benefits 3.About Bonus 4.Relaxing Vacation 5.Ambitions 6.Asking for RetrOaCtiVe Pay 7.Asking for PrOmOtiOn 8.TranSferring Position 9.Asking for Resignation 10.Retiring