1秒钟救急酒店英语口语 李素真,任菊秀,戴卫平 编 文教 文轩网

前厅部 Front Office Department
酒店预订 Reservation
Topic 1 酒店位置及交通路线 Hotel Location and Transportation Route
Topic 2 预订房间 Booking a Room
Topic 3 团队预订 Group Reservation
Topic 4 变更预订 Revising Reservation
Topic 5 取消预订 Cancelling Reservation
登记入住 Check-In Service
Topic 6 预订客人登记入住 Checking-In Guests with Reservations
Topic 7 团队登记入住 Checking-In Groups
Topic 8 无预订客人登记入住 Checking-In Walk-In Guests
Topic 9 酒店客满 Hotel Full
迎接客人 Welcoming Service
Topic 10 机场接客 Receiving a Guest at the Airport
Topic 11 停车服务 Parking Service
Topic 12 到店接待 Receiving Guests
Topic 13 行李生服务 Bellboy Service
Topic 14 寄存服务 Depositing Service
Topic 15 领取行李 Collecting Bags
前台其他服务 Other Services of the Front Office Department
Topic 16 电话服务 Telephone Service
Topic 17 留言服务 Message Service
Topic 18 出租车服务 Calling a Taxi
Topic 19 票务服务 Ticket Service
Topic 20 外币兑换 Foreign Currency Exchange
Topic 21 失物招领 Lost and Found Service
Topic 22 托婴服务 Baby-Sitting Service
Topic 23 结账退房 Checking-Out
Topic 24 账单问题 Bill Problems
Topic 25 处理投诉 Settling Complaints
客房部 Housekeeping Department
酒店住宿 Hotel Accommodation
Topic 26 带客进房 Guiding Guests into the Room
Topic 27 客房设施 Room Facilities
Topic 28 酒店设施 Hotel Facilities
Topic 29 日常服务 Daily Service
Topic 30 房间清洁 Room Cleaning
Topic 31 延时住宿 Extending the Stay
Topic 32 更换客房 Changing the Room
Topic 33 加床服务 Extra Bed Service
Topic 34 客房服务 Room Service
客房部其他服务 Other Services Provided by the Housekeeping Department
Topic 35 叫醒服务 Wake-Up Service
Topic 36 维修服务 Maintenance Service
Topic 37 洗衣服务 Laundry Service
Topic 38 缝纫服务 Tailoring Service
Topic 39 医疗服务 Medical Service
Topic 40 索取物品 Making Requests
Topic 41 代客购物 Valet Shopping
Topic 42 物品损坏问题 Damaged Goods
Topic 43 紧急情况处理 Dealing with Emergency
餐饮部 Food and Beverage Department
餐前服务 Services Before Meal
Topic 44 餐位预订 Table Reservation
Topic 45 包间预订 Booking a Private Room
Topic 46 宴会预订 Banquet Reservation
Topic 47 餐厅客满 Fully Booked
Topic 48 引客入位 Guiding Guests
进餐 Having Dinner
Topic 49 介绍菜品 Introducing Food
Topic 50 推荐特色菜肴 Recommending Dishes
Topic 51 用餐礼仪 Table Manners
Topic 52 点菜 Ordering Dishes
Topic 53 西餐点餐 Ordering Western Food
Topic 54 中餐点餐 Ordering Chinese Food
Topic 55 日/韩餐点餐 Ordering Japanese or Korean Food
Topic 56 点菜特殊要求 Special Requirements in Ordering
Topic 57 上菜服务 Serving Dishes
Topic 58 自助餐 Buffet
Topic 59 更换餐具 Asking for Stuff During Meal
Topic 60 添加饭菜 Ordering More Food
Topic 61 上错菜 Serving Wrong Dishes
Topic 62 催菜 Hurrying Up Dishes
Topic 63 点甜点 Ordering Disserts
Topic 64 快餐服务 Fast Food Service
Topic 65 餐后服务 Service After Meal
Topic 66 征求意见 Consulting Comments of the Meal
Topic 67 抱怨菜品 Complaints About the Dishes
Topic 68 抱怨服务和环境 Complaints About the Dinning Service and Environment
Topic 69 处理抱怨 Dealing with the Complaints of the Customers
用餐结账及其他事宜 Paying Bill and Other Services
Topic 70 餐厅结账 Paying the Bill
Topic 71 账单出错 Mistakes in the Bill
Topic 72 赠予小费 Tipping
Topic 73 剩菜打包 Getting a Doggie Bag
Topic 74 送客服务 Seeing a Guest Out
Topic 75 外卖服务 Delivery Service
Topic 76 休闲茶座 In the Teahouse
Topic 77 在咖啡厅 In the Café
Topic 78 酒吧小酌 At the Bar
Business Center 商务中心
Topic 79 会议服务 Conference Service
Topic 80 展览服务 Exhibition Service
Topic 81 通信服务 Communication Service
Topic 82 文件服务 Secretary Service
Topic 83 网络和电子邮件服务 Internet and Email Service
Topic 84 邮政服务 Mail Service
Topic 85 收发传真 Sending and Distributing Fax
Topic 86 翻译服务 Interpreting Service
Topic 87 旅游信息服务 Tourism Service
Recreation and Entertainment Department 康乐中心
Topic 88 介绍设施 Introducing Gym Facilities
Topic 89 健身房服务 At the Gym
Topic 90 游泳锻炼 Swimming
Topic 91 娱乐活动 Recreation
Topic 92 美容 Facial Beauty
Topic 93 美发 Hairdressing
Topic 94 网吧服务 Net-bar Service
Topic 95 桑拿和按摩 Sauna and Massage
Shopping Center 购物中心
Topic 96 在日用品店 At the Daily Necessities Store
Topic 97 在礼品店 At the Gift Shop
Topic 98 在化妆品店 At the Cosmeics Shop
Topic 99 在特色食品店 At the Store for Special Food
Topic 100 在药店 At the Pharmacy
附录 Appendix
附录A 酒店主要部门一览表
附录B 酒店主要职位一览表
附录C 酒店标志文字一览表
附录D 酒店常用物品一览表
附录E 西餐主要菜名一览表
附录F 中餐主要菜名一览表
附录G 世界知名酒店集团