酒店管理英语(酒店管理专业21世纪高职高专精品系列规划教材) 何加红 著作 著 经管、励志 文轩网

Unit One A General Introduction to the Hotel Industry
Part I Dialogues
Sample Dialogue 1
Sample Dialogue 2
Useful Expressions
Situational Dialogues
Part II Text A A Brief Introduction to Hospitality Industry and Hospitality Management
New Words
Phrases and Expressions
Notes to the Text
Exercises
Text B The Development of the Hospitality Industry and Its Classification
New Words
Phrases and Expressions
Notes to the Text
Part III Extended Reading
Unit Two Front Office Service
Part I Dialogues
Sample Dialogue 1
Sample Dialogue 2
Useful Expressions
Situational Dialogues
Part II Text A The Front Office
New Words
Phrases and Expressions
Notes to the Text
Exercises
Text B Checking-in and Checking-out
New Words
Phrases and Expressions
Notes to the Text
Part III Extended Reading
Unit Three Housekeeping Service
Part I Dialogues
Sample Dialogue 1
Sample Dialogue 2
Useful Expressions
Situational Dialogues
Part II Text A The Housekeeping Department
New Words
Phrases and Expressions
Notes to the Text
Exercises
Text B The Relations between Housekeeping Department and Front Office Department
New Words
Phrases and Expressions
Notes to the Text
Part III Extended Reading
Unit Four Food and Beverage Service
Part I Dialogues
Sample Dialogue 1
Sample Dialogue 2
Useful Expressions
Situational Dialogues
Part II Text A Food Service Management in a Hotel
New Words
Phrases and Expressions
Notes to the Text
Exercises
Text B Taking Orders
New Words
Phrases and Expressions
Notes to the Text
Part III Extended Reading
Unit Five Fitness, Recreation Center and Business Center
Part I Dialogues
Sample Dialogue 1
Sample Dialogue 2
Useful Expressions
Situational Dialogues
Part 1I Text A Recreation Industry in the U.S.
New Words
Phrases and Expressions
Notes to the Text
Exercises
Text B Facilities for Business
New Words
Phrases and Expressions
Notes to the Text
Part III Extended Reading
Unit Six Making Payment
Part I Dialogues
Sample Dialogue 1
Sample Dialogue 2
Useful Expressions
Situational Dialogues
Part II Text A Ways of Payment in the Hotel
New Words
Phrases and Expressions
Notes to the Text
Exercises
Text B Revenue Management of the Hotel
New Words
Phrases and Expressions
Notes to the Text
Part III Extended Reading
Unit Seven Dealing with Complaints
Part I Dialogues
Sample Dialogue 1
Sample Dialogue 2
Useful Expressions
Situational Dialogues
Part II Text A Taking Complaints as Opportunities
New Words
Phrases and Expressions
Notes to the Text
Exercises
Text B Dealing with Guests' Complaints
New Words
Phrases and Expressions
Notes to the Text
Part III Extended Reading
Unit Eight Security and Safety Management of the Hotel
Part I Dialogues
Sample Dialogue 1
Sample Dialogue 2
Useful Expressions
Situational Dialogues
Part II Text A The Importance of Security in a Hotel
New Words
Phrases and Expressions
Notes to the Text
Exercises
Text B Security Problems in a Hotel
New Words
Phrases and Expressions
Notes to the Text
Part III Extended Reading
Unit Nine Taking Biodiversity Action in a Hotel
Part I Dialogues
Sample Dialogue 1
Sample Dialogue 2
Useful Expressions
Situational Dialogues
Part II Text A The Important Role of Biodiversity
New Words
Phrases and Expressions
Notes to the Text
Exercises
Text B The Eco Hotel
New Words
Phrases and Expressions
Notes to the Text
Part III Extended Reading
Appendix
Appendix 1 AAA's Lodging Diamond Ratings
Appendix 2 Lodging Star Criteria
Appendix 3 Hotel Criteria 2014
Appendix 4 Translation for the Texts
Appendix 5 Key to the Exercises
Postscript